Frequently Asked Questions

Fasho is a Nepal-focused online marketplace where customers can discover products from local brands and sellers in one place.

Select Sign up, enter your name, email address, and password, then follow the verification instructions.

You can browse the catalog without an account. An account is required to place and track orders.

Use the search box, browse categories, or filter the Products page by brand, category, price, and availability.

Product availability, pricing, and featured status are read from the live catalog and may change as inventory is updated.

Open a product, choose any required options, add it to your cart, review your items, and complete checkout.

Sign in and open Account, then Orders. Tracking information appears when the shipment is handed to the delivery partner.

Delivery time depends on destination, seller, stock location, and courier availability. The latest estimate is shown during checkout or order updates.

Delivery availability is determined by the address and seller selected at checkout. Enter your address to confirm coverage.

Delivery charges vary by destination, order size, seller, and shipping method. The applicable charge is shown before payment.

Some products or promotions may include free delivery. Any applicable offer is displayed on the product or checkout page.

Available payment methods are displayed at checkout and may include online payment and other locally supported options.

Payments are processed through the configured payment provider. Fasho does not store your complete card or wallet credentials.

Cash on delivery is available only where enabled for the order, address, and seller. The checkout page will show whether it is eligible.

Check your payment details and available balance, then retry once. If the issue continues, use another available method or contact your payment provider.

Open the order details and contact support immediately. Cancellation depends on whether the order has entered packing or delivery.

Return eligibility depends on the product category and seller terms. Start a return request from the order details within the stated return window.

Sign in, open Account and Orders, choose the order, and contact support with the item, reason, and relevant photos if requested.

Return shipping responsibility depends on the reason for return and the applicable seller policy. Support will confirm it during review.

After a return or cancellation is approved, the refund timeline depends on the payment method and provider processing time.

Keep the packaging, photograph the damage, and contact support promptly with your order number and photos so the claim can be reviewed.

Do not use the item. Contact support with your order number and a photo of the received product and label.

Warranty coverage varies by product and brand. Check the product description or ask support before purchasing.

Use the Contact Us page or the support details shown in the footer. Include your order number for order-related questions.

Update your saved address in Account before placing a new order. For an existing order, contact support before dispatch.

When the feature is available for your account, use the save or wishlist control on the product card or product page.

Contact the Fasho team with your business details and product categories. Seller onboarding and verification are required before listing.

Verified sellers can manage eligible catalog, inventory, and pricing fields through their seller tools, subject to Fasho rules.

Fasho may review seller information, catalog data, fulfillment performance, and customer feedback to maintain marketplace quality.

Contact support with the product URL, the issue, and any supporting details. We will review the listing with the responsible seller.

Use the unsubscribe link in a marketing email or contact support to update your communication preferences.