

Vendor support
Find clear answers about onboarding, catalog quality, fulfillment, inventory, and vendor growth on the Fasho marketplace.
Start vendor signupRegistered businesses, brands, makers, and verified suppliers with authentic products and reliable fulfillment can apply.
Create an account using the Become a Vendor link. Select the vendor intent and complete your company details so the vendor workspace can be prepared.
Have your legal business name, display name, contact details, product categories, fulfillment location, and any registration or brand information available.
No. Fasho reviews company and catalog information before public selling and publishing access is enabled.
Approved onboarding stages may allow draft catalog preparation. Public publishing remains subject to review and approval.
Products should be authentic, accurately described, legally saleable, and aligned with Fasho categories such as fashion, handmade goods, and sustainable living.
Yes. Listings need clear names, accurate descriptions, suitable images, pricing, stock information, and any relevant material or care details.
Vendors maintain available quantities in the vendor workspace. Accurate stock helps prevent overselling and improves customer confidence.
Delivery responsibilities depend on the vendor arrangement and order workflow. Keep dispatch information and processing times accurate in your vendor settings.
Orders, fulfillment status, shipments, quotes, and related activity are available in the authenticated vendor workspace.
Payout eligibility and timing depend on completed orders, returns, settlement rules, and the configured vendor agreement.
Eligible vendor accounts can invite and manage team members with access appropriate to their company workspace.
Use the Contact page and include your company name, account email, and the onboarding step where you need help.
Any applicable marketplace, service, payment, or fulfillment charges are communicated during onboarding and in the applicable vendor agreement.
Yes. Local makers and small businesses are welcome when their products are authentic, consistently available, accurately listed, and suitable for safe delivery.
Yes. Highlight Nepal-made origin, materials, production details, and care information clearly so customers can make an informed choice.
Yes. Sustainable and handmade products are welcome when environmental, material, and production claims are truthful and can be supported when requested.
Use bright, clear, original photos that show the actual product from useful angles. Avoid misleading stock images, watermarks, and images that hide important defects.
Approved vendors can update catalog details through the vendor workspace. Keep prices, availability, variants, and lead times current to prevent cancelled orders.
Create separate, clearly named variants for size, colour, material, or other purchase choices, and assign accurate SKU and stock information to each variant.
Update the available quantity immediately. Products with no available stock may be unavailable for purchase until inventory is replenished.
Set realistic processing times and dispatch orders within the time shown to customers. If a delay occurs, update the order and contact support promptly.
Review the order details and cooperate with Fasho support on evidence, resolution, replacement, refund, or other steps under the applicable vendor agreement.
Fasho customer policy states that product returns are not accepted after delivery is completed. Vendors should inspect, pack, and dispatch products carefully and report delivery issues immediately.
Contact Fasho support before a planned closure or supply interruption so listings, processing times, and order commitments can be handled responsibly.
Fasho may review repeated cancellations, inaccurate listings, late dispatches, quality complaints, or policy violations and may request corrective action or limit publishing access.
Eligible products may appear in catalog, category, campaign, or merchandising placements based on quality, availability, customer relevance, and marketplace priorities.
Use specific titles, complete descriptions, accurate categories, strong product images, competitive pricing, reliable stock, and prompt fulfillment.
Available vendor reports and workspace tools depend on your account permissions and enabled modules. Contact support if you need a specific report or export.
Confirm that you are using the approved account email, then contact support with your company name and the exact error or page where access fails.
FASO mobile experience
Get quicker browsing, order updates, saved products, and a smoother checkout wherever you shop.