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Vendor support

Build your business on Fasho

Find clear answers about onboarding, catalog quality, fulfillment, inventory, and vendor growth on the Fasho marketplace.

Start vendor signup
1. Who can become a Fasho vendor?

Registered businesses, brands, makers, and verified suppliers with authentic products and reliable fulfillment can apply.

2. How do I start vendor onboarding?

Create an account using the Become a Vendor link. Select the vendor intent and complete your company details so the vendor workspace can be prepared.

3. What information should I prepare?

Have your legal business name, display name, contact details, product categories, fulfillment location, and any registration or brand information available.

4. Is vendor approval automatic?

No. Fasho reviews company and catalog information before public selling and publishing access is enabled.

5. Can I create products before approval?

Approved onboarding stages may allow draft catalog preparation. Public publishing remains subject to review and approval.

6. What products can I sell?

Products should be authentic, accurately described, legally saleable, and aligned with Fasho categories such as fashion, handmade goods, and sustainable living.

7. Are there listing standards?

Yes. Listings need clear names, accurate descriptions, suitable images, pricing, stock information, and any relevant material or care details.

8. How does inventory work?

Vendors maintain available quantities in the vendor workspace. Accurate stock helps prevent overselling and improves customer confidence.

9. Who handles delivery?

Delivery responsibilities depend on the vendor arrangement and order workflow. Keep dispatch information and processing times accurate in your vendor settings.

10. How are vendor orders managed?

Orders, fulfillment status, shipments, quotes, and related activity are available in the authenticated vendor workspace.

11. How do vendor payouts work?

Payout eligibility and timing depend on completed orders, returns, settlement rules, and the configured vendor agreement.

12. Can vendors add team members?

Eligible vendor accounts can invite and manage team members with access appropriate to their company workspace.

13. How do I get help during onboarding?

Use the Contact page and include your company name, account email, and the onboarding step where you need help.

14. Does Fasho charge a vendor registration fee?

Any applicable marketplace, service, payment, or fulfillment charges are communicated during onboarding and in the applicable vendor agreement.

15. Can a small local maker apply?

Yes. Local makers and small businesses are welcome when their products are authentic, consistently available, accurately listed, and suitable for safe delivery.

16. Can I sell Nepal-made products?

Yes. Highlight Nepal-made origin, materials, production details, and care information clearly so customers can make an informed choice.

17. Can I sell sustainable or handmade products?

Yes. Sustainable and handmade products are welcome when environmental, material, and production claims are truthful and can be supported when requested.

18. What image quality should product photos have?

Use bright, clear, original photos that show the actual product from useful angles. Avoid misleading stock images, watermarks, and images that hide important defects.

19. Can I update price and stock after publishing?

Approved vendors can update catalog details through the vendor workspace. Keep prices, availability, variants, and lead times current to prevent cancelled orders.

20. How should I manage product variants?

Create separate, clearly named variants for size, colour, material, or other purchase choices, and assign accurate SKU and stock information to each variant.

21. What happens when an item goes out of stock?

Update the available quantity immediately. Products with no available stock may be unavailable for purchase until inventory is replenished.

22. How quickly should I process an order?

Set realistic processing times and dispatch orders within the time shown to customers. If a delay occurs, update the order and contact support promptly.

23. What happens if a customer receives an incorrect or damaged item?

Review the order details and cooperate with Fasho support on evidence, resolution, replacement, refund, or other steps under the applicable vendor agreement.

24. Are returns accepted after delivery?

Fasho customer policy states that product returns are not accepted after delivery is completed. Vendors should inspect, pack, and dispatch products carefully and report delivery issues immediately.

25. Can I pause my catalog temporarily?

Contact Fasho support before a planned closure or supply interruption so listings, processing times, and order commitments can be handled responsibly.

26. How are vendor performance issues handled?

Fasho may review repeated cancellations, inaccurate listings, late dispatches, quality complaints, or policy violations and may request corrective action or limit publishing access.

27. Can I promote my products on Fasho?

Eligible products may appear in catalog, category, campaign, or merchandising placements based on quality, availability, customer relevance, and marketplace priorities.

28. How do I improve my product visibility?

Use specific titles, complete descriptions, accurate categories, strong product images, competitive pricing, reliable stock, and prompt fulfillment.

29. Can I export or review my vendor data?

Available vendor reports and workspace tools depend on your account permissions and enabled modules. Contact support if you need a specific report or export.

30. What should I do if I cannot access the vendor workspace?

Confirm that you are using the approved account email, then contact support with your company name and the exact error or page where access fails.

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Shop by category

Explore popular product collections from the live catalog.

Baby & Toddler Shoes
Girls Sandals
Kids Shoes
Women Woolen Coats
Men's Fashion
Women's Collection
FASO

Fasho connects customers with quality products from local businesses and trusted brands. We focus on sustainable products and proudly made-in-Nepal goods, helping local makers reach customers in Nepal and discover pathways to regional and international export.

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Contact

FASHO.com

  • Kathmandu, Nepal
  • info@fasho.com.np
  • www.fasho.com.np

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